Get help with Travel Totes
The chat on this page is the fastest way to get help with Travel Totes and Kiddietotes ride-on suitcases. It handles sizing, airline questions, assembly, and the fiddly bits like a handle that won't retract — and it answers straight away.
Look for the chat bubble in the bottom-right corner of this page.
Tap it and ask your question in your own words — there's no menu to work through
and nothing to sign up for.
What it can help with
- Pick the right size for your child's age and height
- Check airline carry-on rules and whether it will fit
- Fix a stuck handle, a wobbly wheel, or a brake that drags
- Find replacement wheels, hardware, and parts
- Explain the warranty and start a return
When you need a person
For anything that needs a person — a warranty claim, a missing part, an order that went astray — ask the chat for help and it will collect the details and send them to the team along with your whole conversation.
We typically reply within one business day, Monday to Friday.
Not seeing the chat bubble? Refresh the page, or switch off any ad or script blocker for this site — those sometimes hide it.
Northbay Products · 19215 SE 34th St, Ste 106-382 · Camas, WA 98607
