This Limited Warranty covers defects in materials and workmanship that cause your Scooter Luggage to stop working for its intended purpose, when the product is used normally — by one rider within the posted age and weight limits — and cared for according to its instruction manual and care instructions. Covered failures include:

• Wheels and axles — wheels that crack, split, seize, or separate from the axle; bearings that fail
• Brake — a rear brake that breaks off, jams, or will not engage
• Frame, deck, and footrest — structural cracks or breaks under normal riding
• Handlebar and steering column — a T-bar, folding hinge, or height-adjustment lock that breaks, will not lock, or will not release
• Detach and latch system (detachable models) — a latch that will not lock the scooter to the luggage or will not release it
• Luggage shell and body — shells that crack or split, seams that separate, or fabric that delaminates without an external cause
• Handles — telescoping handles that will not extend, retract, or lock; carry handles that tear away from the body
• Zippers, straps, buckles, and hardware — sliders, teeth, or zipper tape that break or separate; straps or buckles that fail

Missing or damaged on arrival: If anything is missing from the box, or arrives damaged, tell us within 30 days of delivery and we will ship the missing part or a replacement at no charge.

Coverage lasts one (1) year from the original date of purchase shown on your receipt or order confirmation. Replacement parts and repaired or replacement items are covered for the remainder of the original warranty period or 90 days from shipment, whichever is longer.

After the first year, contact us anyway. We will look at any failure that appears to be a materials or workmanship defect, and we can often supply replacement parts for wear items such as wheels, brakes, and handle grips.

• Cosmetic wear — scuffs, scratches, and scrapes on the shell, deck, or wheels from riding; stains, color fading or transfer, odors, and other changes in appearance that do not affect function
• Normal wear and tear — the gradual wear of wheels, brake, grips, and other contact parts from riding, and the gradual breakdown of materials from age, use, sunlight, moisture, or environmental exposure
• Misuse and accidents — damage from crashes, collisions, jumps, tricks, or stunts; riding with more than one rider or above the posted weight limit; riding on stairs, curbs, wet or rough terrain, or roads with traffic; overpacking; being dragged, dropped, or thrown; pet damage; punctures, cuts, burns, neglect, alteration, or repairs not performed or authorized by us
• Improper care — damage from storage outdoors or in extreme heat, or from cleaning methods contrary to the care instructions (for example, machine washing, bleach, or corrosive cleaners)
• Third-party damage — damage caused by airlines, carriers, hotels, or other third parties. Damage to checked or gate-checked luggage is the airline’s responsibility — report it to the airline before you leave the airport and file a claim with them
• Contents — damage to, or loss of, items stored in or carried with the Scooter Luggage
• Loss and disasters — products that are lost or stolen, or damaged by fire, flood, or natural disaster
• Unauthorized or secondhand purchases — products bought from unauthorized sellers, resold or secondhand products, and products sold as final sale, open-box, samples, or irregulars
• Counterfeits — products that are not authentic Travel Totes or Kiddietotes products
• Removed or defaced labels — products whose product label has been removed, altered, or made unreadable
• Commercial use — rental, institutional, or other commercial use

If we confirm a covered defect, we will, at our option:

1. Send you a replacement part with instructions — most wheel, brake, and handlebar fixes take a few minutes; or
2. Repair the Scooter Luggage; or
3. Replace it with the same product, or if that product is no longer available, a comparable Travel Totes or Kiddietotes product of equal or greater value (color, print, or style may vary); or
4. If none of the above is available, issue a store credit or refund of the original purchase price.

We pay standard shipping of parts and of repaired or replacement items to addresses in the United States. For addresses outside the United States, contact us before shipping anything — shipping arrangements may vary.

This warranty is separate from our return policy. Unused products may be returned within 30 days of delivery under the return policy posted at gotraveltotes.com.

1. Contact us at info@gotraveltotes.com or through our online chat with your order number or a copy of your receipt; the product name and style (for example, “Drip Detachable Scooter Luggage”); a short description of the failure and when it started; and two or three photos — the whole item and a close-up of the problem. For wheel, brake, latch, or handlebar issues, a short video of the problem in action gets you an answer faster.
2. We typically respond within 1–2 business days with next steps. Many claims are resolved from photos alone.
3. If we need to inspect the item, we will send a prepaid return label for U.S. addresses. Please empty it and send it clean — we cannot process items that arrive soiled and will return them at your expense, and we are not responsible for items left inside.
4. Approved parts, repairs, or replacements ship within 10 business days of approval (or of our receiving the item, if inspection is required).

• This warranty extends to the original purchaser or original gift recipient only and is not transferable.
• Proof of purchase is required. Acceptable proof includes an order confirmation from gotraveltotes.com or kiddietotes.com, Amazon/Walmart order details showing the item was sold by Travel Totes, Kiddietotes, or Northbay Products, Inc., or a receipt from an authorized Travel Totes retailer.
• Registration is optional but recommended. Registering your product speeds up claims but is not required for coverage.

This warranty is governed by the laws of the State of Washington, without regard to its conflict-of-law rules. We may update this warranty for products sold after the update; the version in effect on your date of purchase applies to your product.

Northbay Products, Inc. (Travel Totes)
19215 SE 34th St. Ste. 106-382
Camas, WA 98607
Email: info@gotraveltotes.com

This Limited Lifetime Warranty covers defects in materials and workmanship that cause a Packing Organizer to stop working for its intended purpose, when the product is used normally and cared for according to its care instructions. Covered failures include:

• Zippers — sliders, teeth, or zipper tape that break, separate, or will no longer open and close
• Seams and stitching — seams that split or stitching that unravels
• Handles and pulls — webbing handles or zipper pulls that tear away from the body
• Mesh and fabric — mesh panels or body fabric that separate at a seam, delaminate, or fail without an external cause
• Compression and interior features — compression zippers, internal dividers, or the built-in laundry compartment that fail to function

Coverage lasts for the lifetime of the product. “Lifetime” means the reasonable, expected useful life of the Packing Organizer under normal use — not the lifetime of the purchaser. A cube that has been in regular service for many years and has simply reached the end of its useful life is not defective.

Repaired and replacement items are covered by this same warranty.

• Cosmetic wear — scuffs, scratches, stains, pilling, color fading or transfer, odors, and other changes in appearance that do not affect function
• Normal wear and tear — the gradual breakdown of materials from age, use, sunlight, moisture, or environmental exposure
• Misuse and accidents — damage from forcing zippers closed over overpacked contents, punctures, cuts, burns, abrasion against sharp objects, neglect, alteration, or repairs not performed or authorized by us
• Improper care — damage from cleaning methods contrary to the care instructions (for example, bleach, high-heat drying, or dry cleaning)
• Third-party damage — damage caused by airlines, carriers, hotels, or other third parties (file a claim with the responsible party)
• Contents — damage to, or loss of, items stored in or carried with the Packing Organizer
• Unauthorized or secondhand purchases — products bought from unauthorized sellers, resold or secondhand products, and products sold as final sale, samples, or irregulars
• Counterfeits — products that are not authentic Travel Totes products
• Commercial use — rental, institutional, or other commercial use

If we confirm a covered defect, we will, at our option:

1. Repair the Packing Organizer; or
2. Replace it with the same product, or if that product is no longer available, a comparable Travel Totes product of equal or greater value (color, print, or size may vary); or
3. If neither repair nor replacement is available, issue a store credit or refund of the original purchase price.

We pay standard shipping of the repaired or replacement item to addresses in the United States. For addresses outside the United States, contact us before shipping anything — shipping arrangements may vary.

This warranty is separate from our return policy. Unused products may be returned within 30 days of delivery under the return policy posted at gotraveltotes.com.

1. Contact us at info@gotraveltotes.com or through our online chat with your order number or a copy of your receipt; the product name and size; a short description of the failure; and two or three photos — the whole item and a close-up of the problem.
2. We typically respond within 1–2 business days with next steps.
3. If we need to inspect the item, we will send a prepaid return label for U.S. addresses. Please send it clean — we cannot process items that arrive soiled and will return them at your expense.
4. Approved repairs or replacements ship within 10 business days of approval (or of our receiving the item, if inspection is required).

• This warranty extends to the original purchaser or original gift recipient only and is not transferable.
• Proof of purchase is required. Acceptable proof includes an order confirmation from gotraveltotes.com, Amazon/Walmart order details showing the item was sold by Travel Totes or Northbay Products, Inc., or a receipt from an authorized Travel Totes retailer.
• Registration is optional but recommended. Registering your product speeds up claims but is not required for coverage.

This warranty is governed by the laws of the State of Washington, without regard to its conflict-of-law rules. We may update this warranty for products sold after the update; the version in effect on your date of purchase applies to your product.

Northbay Products, Inc. (Travel Totes)
19215 SE 34th St. Ste. 106-382
Camas, WA 98607
Email: info@gotraveltotes.com